Support
Use this page for help with rooms, sign-in, Pro, data, and account deletion. Support email: habipertugruldagdemir@gmail.com.
Common issues
Check your connection, confirm the invite code, and ask the host to keep the room open.
Open app settings and use Restore. If access still does not appear, email support with the purchase date and account email or user ID.
Try a smaller image and confirm network access. Photos are stored for your profile avatar and may be visible to other users as described in the Privacy Notice.
Delete your account from Profile Settings in the app. If you cannot access the app, use the account deletion page or email support with enough account information to identify the account.
Report abuse or a room/user issue
Use this flow to report abusive display names, avatars, room names, harassment, impersonation, spam, or other misuse of rooms, friend requests, notifications, or social features.
Email support with the subject "Proof of Focus Abuse Report". Include the room invite code, user display name, approximate time, and a short description of what happened.
You may include screenshots or copied text that help identify the issue. Do not send private payment details or unrelated personal information.
We review abuse reports and may remove content, restrict accounts, block misuse, or take other action needed to protect users and the service.
If the issue is happening now, leave the room, avoid further interaction, and use in-app blocking or account controls where available.
What to include
- Your account email or app user ID if available.
- Device type, operating system, and app version.
- Approximate time of the issue and room invite code if relevant.
- For billing issues, use the store receipt or purchase date. Do not send full payment card details.